We hope you love your items and are satisfied with your order. However, if you are not entirely satisfied with your products purchased from innisfree online, you may return/exchange any item within 30 days in its original condition – packaging must be sealed, unopened, and in a saleable condition.
Please note the following conditions:
The Returns Process
Step 1: Contact Customer Service for details on return/exchange
Please contact our Customer Service team within 30 days of delivery and we will guide you through the returns process and as to what details are required, including your order number and proof of purchase. Please include the items you would like to return/exchange in a return parcel.
Please note, we cannot accept returned goods if we believe they have been used or are no longer in a re-sellable condition.
Step 2: Return the Product/s
Product/s must be returned in its original condition within 30 days of delivery (with the exception of being faulty or damaged). Please ensure that the returned parcel is sealed and you have completed all required details. Please provide clear instructions to our Customer Service team on whether you require a refund, exchange or a replacement and the product you wish to exchange.
For further information please contact our Customer Service team at firstname.lastname@example.org.