Please reach out to our customer care team here should you need any assistance, and we’d be more than happy to help.

To check your online membership account point balance, log into your online account via our website.

To check your in-store membership points, log in via our My INNISFREE Rewards app or ask a team member in store.

To reset your password for your online account, hit ‘Forgot my password’ on our online login page.

To reset the password for your in-store account, click ‘Forgot my password’ on the login page of our My INNISFREE Rewards app.

For any questions or concerns, please reach out to our customer care team here.

For more details about our in-store membership program, download our My INNISFREE Rewards app or ask a team member in store.

For any questions or concerns, please reach out to our customer care team.

Points accumulated via your online membership will only expire if your purchase history is inactive for a period of more than 12 months.
Each time you make a purchase with us online, your points expiry automatically renews – giving you more time to redeem and enjoy our online perks!

Need to check your point balance? Log in to your online account.

Yes absolutely – you can create an online membership account for online purchases and continue to use your in-store membership account for any store purchases.
Please kindly note however that these membership programs run entirely separately and are not interconnected.

For any questions or concerns, please reach out and we'd be happy to help.

Should you wish to redeem your in-store membership points towards an online purchase, please get in touch with us!

Thanks for shopping with us! Once your order has been processed and dispatched, you will receive a shipment confirmation email providing you with an Australia Post tracking number for your parcel. To track the whereabouts of your order after it’s left our warehouse, click the hyperlinked tracking number in your shipping confirmation email.

Please kindly note that it can take 1-2 business days post-dispatch for your tracking information to update. Please allow extra time for your order to arrive in peak periods such as November and December. For more information about delivery timeframes, visit the Australia Post website.

Should you have any concerns, please get in touch with our customer care team here and we’d be happy to help.

If your order hasn't yet been shipped, please contact our customer care team as soon as possible in order for us to help.

If your order has already been dispatched and is on its way to you, unfortunately we are unable to cancel this for you. Please get in touch with us as soon as possible and we will try our best to assist you.

We offer a 30 day returns and exchanges period on all purchases made via INNISFREE Australia online. You can find more information about our returns policy here.

To organise a return, please email us here as soon as possible and let us know the following:
Your order number
Which item/s you would like to return
The reason for which you would like to return the item/s

Please note that INNISFREE will not be responsible for return shipping costs for change of mind returns.

Please contact our customer care team here as soon as possible in order for us to assist you.

Please note if your order has been dispatched from our warehouse, unfortunately we won’t be able to make any changes – though we’ll try our best to help you with next steps.

We’re so sorry to hear there’s been an issue with your order, and we’d really like to resolve this for you as soon as possible.

Please contact our customer care team with the following details:
Your name and order number
Name/s and quantity of item/s missing, and
A photo of the contents of your order as you received it

Currently online purchases can only be returned or exchanged via our online store.

To discuss a return or exchange for a product purchased online, please reach out to our customer care team and we’d be happy to help.

We’re so sorry to hear a product hasn’t felt comfortable on your skin. Whilst we formulate our products to be gentle, we absolutely appreciate that everyone’s skin is unique and can react differently.

Please discontinue use and reach out to our customer care team here with the following details:
Your order number
The product/s you’ve had a reaction to, and
A brief description of the reaction you’ve experienced

Our customer care team are experts in curating skincare routines and offering tips tailored to you and your specific skin needs.

Please email us here and let us know what products/steps you’re looking for as well as your skin type, and we’d be happy to help!

You can purchase INNISFREE products through our website, in our stores and across our online and in-store retail partners. To find an INNISFREE store near you, click here.

You can also find us at:
Priceline – online and in select stores (Australia only)
Sephora – online and in all stores (Australia and New Zealand)
Adore Beauty – online and in their NEW retail stores (Australia and New Zealand)

Unfortunately INNISFREE SPF ranges are not currently carried here in Australia.

Be sure to sign up for notifications or keep an eye on our socials to hear about any new product launches in future!

At INNISFREE we care deeply about animal life and our environment. We do not use animal-derived ingredients in any of our products, with the exception of canola honey in our Canola Honey Lip Balms.

Many of our products are vegan-certified – feel free to reach out to our customer care team for a full list.

We're sorry the product you're looking for is not currently available. Whilst we're busy working on a restock, check out our retail partners Priceline, Sephora and Adore Beauty to see if you can snatch it up elsewhere.

For more information regarding product availability, please reach out to us here.

We offer a 30 day returns and exchanges period on all purchases, whether made online or in one of our stores.

To return something purchased online, please reach out to us here and we'd be happy to help. To read our returns and exchanges terms and conditions, click here.

To return or exchange something purchased in store, please visit any INNISFREE store at your earliest convenience and bring a copy of your receipt.

Points accumulated on online purchases will automatically deduct on items that have been returned. If an item is exchanged, points will be adjusted based on the total dollar value spent. For exchanges at the same value, points will remain the same.

For any questions or concerns, please reach out to our customer care team.

You can recycle your empty INNISFREE goodies at any of our INNISFREE stores, through our local partnership with Close the Loop. Earn points on your in-store membership with every full-sized empty you recycle (up to 5 bottles/jars per month). For more information on our in-store recycling program, click here.

If you’re not near one of our stores, you can drop off your empties at any Sephora or Priceline store.

You can recycle any INNISFREE empties in our stores from bottles, tubs, tubes and more. To earn points, recycle any empty full-sized product with us in store; whether it’s a shampoo bottle, a cream jar or a mascara tube!

Whilst sample-sized empties won’t earn you points, we will gladly accept and recycle them.

We're unable to organise for your delivery to be left unattended, as all online orders require a signature upon delivery - this it to ensure parcels arrive to you safe and sound.

We’re happy to offer postage to PO box addresses should this be an option for you.

Once processed, online orders generally take anywhere from 2-5 business days to reach your home address; however this can vary depending on your location and is subject to Australia Post delivery terms and conditions.

Please allow extra time for your order to arrive in peak periods such as November and December, as well as during promotional periods. For more information about delivery timeframes, visit the Australia Post website.