Currently our in-store membership program is not linked to our online shopping website.

In order to make a purchase via our innisfree Australia website, please create a new account or checkout as a guest.

Presently, our My innisfree Rewards benefits such as points and vouchers are applicable to in-store purchases only.

Our team is working on bringing the membership program online in the near future, and we thank you for your patience and understanding in the meantime.

You can access and view your in-store membership details by downloading our My innisfree Rewards app on either iPhone or Android, logging in using email and password combination created in store.

Should you forget your password, please follow the prompts and be sure to check your spam folder as an automated email may be redirected here.

If you still have trouble accessing your account, please contact our customer care team for support.

Please note that you do not need the My innisfree Rewards app in order to receive points and other membership benefits in our stores, however using the app allows you to monitor your balance and view your transaction history.

Alternatively, you can ask one of our friendly team members to help you check your points balance for you when visiting us in store.

We endeavour to dispatch your item/s within 2-10 business days following an order being placed, and will send you a shipping notification with tracking details once your delivery on its way to you.

We partner with Australia Post, who deliver between Monday-Friday (excluding public holidays).

Please note that it can take 1-2 business days for your tracking information to update once your order is in transit.

For updates regarding your parcel’s journey, please refer to your tracking details and get in touch with our customer care team should you have any concerns.

If an order has already been packed and dispatched, unfortunately we are unable to cancel this for you. Please contact our customer care team as soon as possible and we can try to assist you.

We’re so sorry to hear there’s been an issue with your order, and we’d like to help resolve this for you as soon as possible. Please contact our customer care team in order for us to assist you, detailing the following information:

• Your name and order number

• Name/s and quantity of item/s missing, and

• A photo of the parcel and contents received

Unfortunately, products purchased via our website are unable to be returned or exchanged in our stores.

Please reach out to our customer care team where we can assist you in organising an online return or exchange.

Whilst all innisfree products are carefully formulated without harmful chemicals or preservatives, we appreciate that everyone’s skin is unique and can react differently. Please reach out to our customer care team, kindly detailing the following:

• Your online order number (i.e. #00000)

• The name of the product that you’ve had a reaction to, and

• A description of what reaction you experienced

Whilst we offer a wide range of skincare, make-up, body and hair products here in Australia, each region has a slightly different product offering.

If you’re looking for something in particular, please feel free to reach out to our customer care team where we’d be happy to recommend you an alternative product.

If you’re awaiting a new launch, be sure to follow us on our social platforms to stay up to date with the latest news!

Unfortunately, innisfree sunscreen and SPF products aren’t available in Australia at the present.

Sustainability is a huge priority at innisfree and we encourage customers to bring back their empty bottles to their nearest innisfree store to be recycled. Unfortunately, our online store cannot accept empty bottles.

You can recycle any innisfree product packaged in glass, plastic or aluminium, ranging from cream jars, shampoo tubes and even empty lip balms.

If you have an innisfree account with us in stores, you can receive points for recycling your full-sized products (maximum 5 products per month) to put towards your next purchase with us!

We also recycle sample-sized bottles, jars and tubes, however please note only full-sized products accumulate points.